Doug Lane

10 Elkrun Cove

Little Rock, Arkansas 72211

Career Summary

Skilled and proficient Information Technology professional with several years of experience in project management,

incident management, business analytics, development, testing, and support of customers and applications via project

planning, implementation and execution, and problem resolution processes. Proven ability to support multiple projects

and work in either an individual contributor or management role. A results-driven professional with strong client-centric

skills and adept at multiple approaches to project management.

Professional Experience

IT Project Manager/Technical Analyst –TEKsystems Contractor, Southwest Power Pool, Little Rock, Arkansas

February 2014 – Current

• Primary role as Project Manager and Technical Analyst in the IT Production Support department for Southwest Power

Pool (SPP), a Regional Transmission Organization (RTO) who ensures reliable supplies of power and transmission

infrastructure for members in nine states.

• Responsible for the following projects: Creating new 24x7 Tier 1 Application and Operations Support Team, the IT

First Response Team, metrics reporting from BMC Remedy/Analytics data, security off-boarding process

improvement, analysis and coordination of update to SPP Asset Management (SAM) server database inventory, point

of contact for Network-attached Storage (NAS) version upgrade.

• Lead and mentor up to 11 project-related staff, track project deliverables, assembled and directed project teams, and

maintain communication with project stakeholders and manage expectations.

IT Technical Analyst – DougLane LLC Contractor, Allied Wireless Communications Company, Little Rock, Arkansas

January 2013 – July 2013

• Primary responsibility for testing LAN/WAN, Servers, and PCs using Vulnerability Management tools, documenting

and reporting results for Purchase Card Industry (PCI) compliance audits.

• Conducted environment discovery and mapping, vulnerability assessment reporting, and remediation tracking for

Technical Service Group’s workstation and server teams using Qualys’ Qualysgaurd Suite software.

• Loaded and tested McAfee Nitro Enterprise Security Manager Software application to capture server and component

Security Information and Event Management (SIEM).

• Tracked project deliverables and maintain communication with project stakeholders and Technical Service Group.

Supervisor IT, Verizon Wireless, Little Rock, Arkansas

January 2009 – April 2012

• Selected as member of Buyer Support Organization (BSO) for former Alltel Corporation’s conversion, divestiture,

support, and shutdown of functionality, applications, and servers.

• Project Manager and first contact and coordinator for department’s shutdown activities and incident management.

Tested all conversion efforts for department, fixes of breaks, and communication to users management and

stakeholders with all changes.

Consultant & Supervisor IT, Alltel Corporation, Little Rock, Arkansas

December 2004 – Jan 2009

IT Security Consultant

December 2003 - December 2004

• Tracked key milestones, documented, tested, and was project manager using Waterfall, RAD, and Agile project

approaches for all problem resolution fixes and delivery, and communicated department’s web development for ten

internal websites to customers and management.

• Provided support, oversight, direction, escalation, and management of web development and support staff.

• Briefed management on all projects, budget, and staff resource initiatives.

• First contact, coordinator, tester, coder in PHP/My SQL projects. Scheduled and managed delivery of tested web

requests or break/fixes on department’s websites.

(501) 519-7585

dugnvic@gmail.com

Lane 2

Programming / Implementation Manager, Alltel Corporation, Little Rock, Arkansas

November 2001 – December 2003

• Manager of Business Analysts and Client Server Developers staff involved in RAD and Agile Software Development

Lifecycle project style models on web and application solutions.

• Responsible for project plan, customer relationships, timely delivery and communication of testing results, and

deployment of solutions.

• Worked department’s project priority process and project budget responsibilities.

• Responsible for collecting, coordinating, and documentation of management response to internal audit on

Application Control reviews and System Security Business Continuity Owner reporting.

Consultant & Supervisor IT, Alltel Corporation, Little Rock, Arkansas

September 1995 – November 2001

Senior CS Developer/Analyst, Alltel Information Services

September 1998 – December 1999

• Primary technical contact to coordinate incident management, testing, coding, and delivery of PeopleSoft Human

Resources Management System solutions using PeopleSoft applications, GUI interfaces, SQL, and reporting tools.

• Led implementation of PeopleSoft break/fix and production teams.

• Tracked all changes for user functional communication and served as a PeopleSoft technical and functional consultant

for multifaceted implementation projects.

• Tested all coded solutions and approved implementation based on user requirements for functional users.

• Tools used included Business Objects reporting, SQL, Cold Fusion and PeopleSoft / Oracle system solutions on Human

Resources, Sales, and Commission system corporate objectives.

Systems Programmer, USAble Systems Inc., Little Rock, Arkansas

June 1993 – September 1995

• Chaired department’s user testing and development Change Impact Committee.

• Tested and developed applications for insurance claim adjudication systems.

• Testing was done via Micro Focus COBOL and CICS tools and XDB database.

• Development originated in Client/Server environment targeting mainframe regions using 4GL APS CASE coding tool.

Programmer/Analyst, Arkansas Systems Inc., Little Rock, Arkansas

September 1992 – June 1993

• Developed, installed, maintained and supported legacy financial software.

• Tested all devices and code to certify ATM transactions with external financial networks.

• Trained and supported domestic and international clients.

• Tested and coded fixes for encryption software using RPG in an AS/400 environment.

Professional Development

Certifications:

ITIL Certification – Foundation in IT Service Management – v3 2007 edition

Core Competencies:

Organization and planning skills

Oral and written communication skills

Data Collection, Analysis and Management

Problem assessment and analysis

Critical thinking

Decision-making

Education

BS – Computer Information Systems

University of Arkansas at Little Rock

Little Rock, Arkansas

References available on request

BS – General Business

Louisiana Tech University

Ruston, Louisiana

Instructor Led Classes:

Project Management Professional (PMP)

Microsoft Office Suite – Word, Excel, Access,

PowerPoint, Project, and Visio

PeopleSoft Advanced Functionality and PeopleCode

Reporting with Business Objects

Effective Meetings and Civil Treatment for Managers